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Customer Service

Ordering
For your convenience order your BlanketWorx LLC ("BlanketWorx") products online by selecting the the items and placing them into your shopping cart. Simply:
  • choose the product you wish to purchase
  • select the options, if any and,
  • enter any special instructions in the comments field.
Photographs can be sent to us through the U.S. Postal Service or, if in a digital format, uploaded to our server at the completion of the checkout process or e-mailed to us at orders@blanketworx.com. If mailing we recommend using a photo mailer to ensure proper care of your photograph during transit. Photos mailed to us will be returned with your blanket or pillow. BlanketWorx is not responsible for photographs lost or damaged in transit.

We want to ensure that you have a pleasant user experience while visiting our website. If you have any questions or require additional information please feel free to contact us by:
  • telephone: 732.685.4477
  • U.S. mail: BlanketWorx LLC, P.O. Box 271 Columbus, NC 28722
Photographs
Our products are woven from your actual photographs or digital images. Either color or black and white photos may be submitted. While any photo can be woven into a blanket for best results we recommend clear close up or portrait style photos with good contrast. Photos taken with a digital camera should be high resolution and taken on a large dimension setting. Printouts of digital images should not be sent nor should images downloaded from the web as these do not result in a quality product. We reserve the right to crop your photographs to focus on the main subject. This ensures that you receive a better product.

Scan photos at 300dpi and save as .jpg files. For best results scan only the area of the photo you wish to display. Please limit the size of your file to not more than 3-5mb.

Most photo blankets can be personalized with a limited amount of text and there's never an extra charge for this service! Please do not incorporate the text in the photos or images you submit. Use the order form to specify the text you desire. Our graphic designers will determine the best area for placement on the blanket. Please check the spelling of any text you submit. We are not responsible for typographical errors based on an incorrect submission.

Copyrights

You are responsible for all of the images that you upload to our website, e-mail or mail to us. You must have the legal right to authorize BlanketWorx to produce any product you purchase from us using each image that you provide to us. In general, it is a violation of federal law to copy text, graphics or images that are subject to a copyright and use the copyrighted material on custom products created using our service without the consent of the owner of the copyright. Before submitting any text, graphics or images, you must confirm that it is not subject to a copyright or obtain the consent of the owner of the copyright to use the material. Your submission of an order to us via any means is your representation that you are the owner of your photograph or that you have obtained the permission from the owner of the image to do so. BlanketWorx will cooperate with a copyright owner who claims that an infringement of their intellectual property rights may have occurred. This cooperation includes, but is not limited to taking the following action without notice: disclosing your material and any other information you have disclosed to us as the copyright owner or its agent and destroying all alleged infringing material. BlanketWorx may also suspend or terminate the account of a customer who appears to be infringing Intellectual Property and may take further appropriate action.

Product Care
Most BlanketWorx products can be machine washed in cold water and either air or tumble dried using a very mild cycle. Please be sure to read the label included on your product.

Shipping & Handling
Many BlanketWorx items are personalized and made to order. Our products are usually shipped 2-4 weeks from the receipt date of the order. Please allow more time for the holidays. Orders are shipped using standard Fedex,  UPS or DHL Ground delivery to locations in the United States and Fedex, UPS, DHL or USPS Global Express Mail to Canada and other international locations. We ship to APO and FPO addresses via USPS Priority Mail. For shipments elsewhere please contact us for rates. Please allow 3-5 business days for delivery.

Payment Methods
Payment in full is required when you place your order. For your convenience we accept credit cards, PayPal, checks and money orders. Please allow 10 business days for checks to clear before we begin production on your blanket. If you wish to pay by check please make your check payable to BlanketWorx LLC and mail it to the following:

BlanketWorx LLC
708 Ginesi Drive, Suite 205
Morganville NJ 07751

Returns
All sales are final. We do not allow returns or exchanges since these are custom made products. Your satisfaction is our goal so please make sure you submit the best quality photos that are right for you.

What our Customers are saying...

"I received my order today, a picture blanket for my In-Laws for Christmas and I wanted to let you know that IT IS FABULOUS!!! So totally awesome! You've exceeded my expectations. I can't wait to see their faces when they open it. Thank you so much for your help with the order, your creativity and your exceptional product.

I have shown my entire office and given out your website info. I will be a repeat customer and I hope my good-word encourages others to purchase as well. Thanks again for everything. I wish you and yours the merriest of holidays and a most prosperous New Year! ..."


- Trish M.

View Entire Testimonial and More


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