1. How Do I Contact You?
2. What Type And Size Image Do You Need?
3. How Do I Know If My Photo Is Good Enough
4. How Soon Can I Expect to Receive My Order?
5. Can You Expedite An Order?
6. Do You Provide References?
7. Will You Crop My Photo?
8. Can I Add Text To A Product?
9. Can I Send A Photo For You To Scan?
10. What If My Photo Is Not In A Digital Format?
11. What Color Will The Border Be?
12. How / When Do I Pay For My Order?
13. Do You Charge Sales Tax?
14. Can I See A Proof Before You Manufacture My Blanket?
15. What Is Your Refund/Return Policy?
16. Do You Ship Internationally?
17. Can I Submit A Color Photo For A Black And White Throw?
18. Can You Turn A Black And White Photo Into A Color Throw?
19. Do You Have A Catalog?
20. Do You Have Color Samples Available Online?
21. What Is The Difference Between An Afghan And A Tapestry Throw?

You can contact us seven days a week by phone, fax or e-mail via the following:

Phone:	732.685.4477 or 908-322-8444
Fax:	949.685.7158
Mail:	BlanketWorx LLC
	708 Ginesi Drive, Suite 205
	Morganville, NJ  07751
E-mail:	orders@blanketworx.com

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We prefer a JPEG  but we can accept  the following formats:  TIFF, PDF and BMP.  In terms of image size we recommend an image size of at least 1,000 pixels on the shorter dimension and a resolution of at least 150dpi.  If your photo is smaller we have tools that can often boost the size of an image without degrading the resolution.  If we have an issue with your image we will contact you.

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If you are uncertain about the quality of your photo feel free to e-mail it us for review prior to placing your order.

Your satisfaction with your purchase is our utmost concern.  To ensure better results we review every image we receive prior to production.  If we think there might be an issue with your photo we will contact you to discuss it.     

Factors we consider when evaluating a photo include the following:

1.  Image Size.  The image ideally should be at least 1,000 pixels on the shorter dimension and 150dpi.  While we  do use some software tools  to  increase  image size without causing  deterioration in resolution  these tools typically do not work on web and cellphone based images. 

2. Image Subject Matter.  We are weaving  the blanket, pillow or other woven product you purchase using yarn to re-create the graphic definition of the content of your image, therefore, close up or protrait style photos produce the best results.  The graphic definition we  achieve using close up and portrait style photos is unparalleled by our competitors.

3.  Image Quality.  The  clarity and contrast of your photo do affect the end result.  That is, the better the photo the better the blanket or pillow.  An image that is blurry will appear so on our products.  Shadowing or bright light on faces due to the positioning of lighting cannot be easily eliminated.  The more distinct the contrast in color between your subject and the background the better the results.           

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Our products are highly personalized and woven on demand.  Our typical turnaround time averages about 3 weeks.  This timing is impacted by  volume and the production scheduling of certain products and colors.  For these reasons we always suggest that you contact us for a more accurate estimate. If you need a product sooner please call us.  We will, if at all possible,  accommodate your timing. 

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If you need a product sooner than our average turnaround time of about 3 weeks please call us.  We will, if at all possible,  accommodate your timing. 

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We're very proud of the quality or our work and our customer service.  We regularly receive  e-mails from our customers providing feedback about their experience working with us and we share this feedback with you in our testimonials.

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We will crop your photo, unless you tell us otherwise, under two conditions.  First, to eliminate what we call the "noise", that is, the area to the sides  and the top and bottom of the photo that add no appreciable value to the image.  By  cropping the noise your major subject(s) will be  displayed larger and with more definition.  And second, to the extent we need to conform the aspect ratio of your photo to best fit our product.  For this second reason we suggest you minimize the cropping prior to sending us your photo.   

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You can add text to many of our products.  We provide one or more fields for text entry for those products which are eligible.  We suggest that you let our designers determine the best placement for the text on our products.             

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If you do not have scanning capability you can mail your photo to us and we'll scan it.  There is no charge for this service.  If mailing we recommend using a photo mailer to ensure proper care of your photograph during transit. Photos mailed to us will be returned with your order.  We are not responsible for photographs lost or damaged in transit.

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If your image is not  in a digital format you can easily turn it into a digital file  with the use of a scanner.  We recommend scanning your image at 300 dpi to accomplish this.  If the image is smaller than 5" x 7" please scan it at an even higher resolution. When scanning be sure to scan  only the photo and not the entire  scanner bed. 

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Our designers usually select a border color that compliments the colors of your photo.  If you have a particular border color that you would like use to use just let us know.  If you do not want a border on your blanket and would prefer that it "bleed" to the fringes we'll also be happy to accommodate your request.

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Payment for your order is required before we begin production. For your convenience we accept the following major credit cards:  American Express, Visa, MasterCard and Discover.  Online order transactios are protected with up to 256-bit Secure Sockets Layer encryption. We also accept online payment through PayPal.

You may also choose to pay by check or money order or by phone.  Please note that we will not begin production of you order until your check clears.

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We do business all over the world, however,  we are only required to collect sales tax for orders shipped to New Jersey, New York and Pennsylvania locations.

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As a general rule we do not provide a proof unless there is a great deal of text that needs to be reviewed or if the order is for a large quantity of a product.  We will, if requested, be happy to provide a proof however, this will delay the processing of your order by several days.

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Almost all of our products are personalized so all sales are final.  In the unlikely event of a manufacturing defect we will replace the product if you notify us within 7 days of receipt of your order.   

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We ship worldwide.  To locations outside of the United States we ship USPS Global Express Mail in order to have a tracking number.

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You may submit a color photo for a monochromatic  throw (black, blue, green, red, brown). 

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We  cannot add color to a black and white image without extensive editing for which there would be  a charge.  We would need to see the image in order to quote a photo-editing cost.

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We do not maintain a print catalog.  All of our current products can be found on our web site.

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Please click  here to see the colors.

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